ARC Customer Service Interest Group met on Wednesday, April 15, 2009 at Emmanuel d'Alzon Library at Assumption College in Worcester, MA.
Attendees: Dodie Gaudet (CMRLS), Matthew Haggard (Nichols), Patty Porcaro (HolyCross), Janice Wilber (Assumption), Larry Spongberg (Assumption), and Barbara Merolli (Holy Cross)
1. Janice Wilber, Assumption College, demonstrated the clicker system used at Assumption’s library to provide refresher training to returning student workers. This consisted of a power point presentation integrated into the clicker software. Participates answered a series of questions and learned the results of the group’s answers almost immediately, via a bar chart displayed on the screen.
2. Janice provided copies of the Scavenger Hunt training tool used at Assumption to re-acquaint student workers with the library prior to the beginning of the fall semester.
3. Attendees participated in a round table discussion of student worker practices at their respective libraries.
Dodie Gaudet provided information on two upcoming events:Friends of CMRLS is hosting a viewing of The Hollywood Librarian on Friday, May 15, 2009 at the Hogan Campus Center at Holy Cross College, Suites B & C on the 4th floor. There is a reception at 6:00 pm and the movie will be start at 7:00 pm. The cost of $30.00 per person covers hors d’oeuvres, 1 beverage, move and a one year membership to the Friends of CMRSL organization.
4. Pioneer Valley Association of Academic Libraries (PVAAL) is holding its spring meeting at Mt. Holyoke College, on Wednesday, April 29, 2009. A reception begins at 5:00 PM, with dinner at 6:00 PM and discussion at 7:00 PM. The discussion will be lead by GSLIS students who will present on topics of technology, content management, folksonomy (user-generated meta-data), and uses for library 2.0 applications. Dinner and reception cost is $25.00. For additional information, please contact Gary Atwood at (413) 748-3504 or gatwood@spfldcol.edu
5. Matthew Haggard tendered his resignation as chair of the Customer Service Interest Group after several years of serving in this capacity, to allow someone else the opportunity to lead the group and bring new ideas and programs to its members.
No one at the meeting volunteered to become chair. If members of ARC would like to see this interest group continue, they are urged to volunteer for this leadership opportunity. If anyone is interested and would like more information, contact Matthew who will be happy to provide relevant details.
